Creditors Bureauof New ZealandTe Ara ki te Utu Tika
CBNZ field agent speaking with a customer

Supporting the path to debt repayment

Compliant debt recovery that delivers efficient outcomes for creditors while supporting fair repayment for debtors.

Compliant debt recovery

Save admin time

Success based fees

Who We Help

Property Managers

Submit rent arrears, tenant debts and Tribunal orders individually or in bulk, reducing administration across your portfolio.

Body Corporates

Recover unpaid levies and other body corporate debts professionally, while reducing administration and protecting owner relationships.

Businesses

Spend less time chasing overdue invoices and keep your team focused on running the business.

How It Works

Efficient, compliant debt recovery that saves your team time, with success-based fees.

01

Submit your case

Submit debtor details and supporting documents in minutes through our secure creditor portal.

02

We manage recovery

We contact the debtor, carry out compliant follow-ups, and keep you updated on progress.

03

Resolution

If payment is recovered, the matter is resolved. If not, we advise you on our next steps.

Fast. Secure. Compliant.

Submit debts online in minutes

Submit debtor details and supporting documents individually or in bulk through our secure creditor portal.

  • Submit debts individually or in bulk
  • Track recovery progress
  • Access your cases securely
Submit a Debt
Illustrative CBNZ creditor portal dashboard using sample data, showing active debts, total outstanding, amounts recovered, and recent activity

Illustrative portal view using sample data.

The Benefits

01

Fair and ethical

Respecting the rights, treating everyone fairly and courteously.

02

Clear and consistent

Applying a structured recovery process transparently.

03

Only pay when we've recovered

No upfront recovery fees - you only pay once we recover.

04

Better outcomes, stronger relationships

We help preserve positive customer relationships where possible.

05

Less admin, better focus

We handle the follow-up so you can get on with business.

Simple, Success-Based Pricing

We operate on a success-based recovery model. Fees are recovered as a percentage of the amount we collect – only when we achieve a positive outcome on the debt.

Speak to the Team

No recovery, no fee.

Referral Partners

Help your clients recover unpaid invoices.

Our referral partner programme helps your clients, a practical recovery option while keeping the process simple for your team.

Become a Partner

Frequently Asked Questions

Ready to recover an overdue debt?

Submit your case online in minutes.We'll manage the recovery from there.